Terms of Service

01Acceptance of these Terms

Checking "I accept" during registration, or continuing to use the Service after a revision, constitutes full acceptance of these Terms (including any later revision). If you do not accept them, please stop using the Service.

A person registering on behalf of an organization confirms they have authority to bind that organization to these Terms.

02The Service

OrcaTMS is a multi-tenant SaaS platform for transport and logistics operations, covering quotations, dispatch/assignment, live tracking, proof of delivery (POD), finance and tax documents, reporting, and a driver-facing app.

Each organization's (tenant's) data is isolated from every other tenant's, but the Service runs on shared underlying infrastructure.

03Accounts & Registration

• You must provide accurate, complete, and current information when registering.
• You are responsible for keeping your password and credentials confidential — including driver accounts you create in the system — and for all activity under those accounts.
• Notify us immediately if you suspect unauthorized use of an account.
• Your organization's administrator sets internal access permissions. We are not responsible for misconfigured internal permissions on your side.

04Plans & Billing

• New accounts get a 14-day free trial, no credit card required.
• Each plan has usage limits (e.g. jobs per month, storage) as shown on the pricing page. Exceeding a quota may block new record creation until you upgrade or the next billing cycle starts.
• Business/Enterprise pricing is quoted individually by our sales team; billing cycle, payment method and refund terms are set out in the separate quotation/contract you agree to.
• An account with overdue payment may be temporarily suspended until payment is settled.

05Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or to infringe the rights of others.
• Attempt to access another tenant's data, systems, or accounts you are not authorized for, including unauthorized security testing without our written permission.
• Disrupt or place unreasonable load on the Service infrastructure (e.g. deliberately exceeding rate limits).
• Reverse-engineer, copy, or resell our software.
• Upload unlawful, infringing, or harmful content (e.g. malware) to the system.

You are responsible for the conduct of everyone using your organization's account, including employees and drivers you grant access to.

06Your Data

• Operational data you or your users enter into the system (customers, jobs, drivers, vehicles, finance, etc.) remains your property. We process it solely to provide the Service you've configured.
• Details on how personal data is collected and used are set out in our Privacy Policy
• You represent that you have a lawful basis to input third-party personal data (e.g. your customers', your drivers') and will comply with applicable data protection law as the data controller for that data.
• We take daily system backups, but you should export/back up your own critical data as appropriate.

07Intellectual Property

The software, source code, design, and the "OrcaTMS" / "OrcaTMS Go" trademarks are the property of TRS NextGen. We grant you a non-exclusive, non-transferable license to use the Service for your organization's internal purposes under your subscribed plan — this is not a sale or transfer of ownership.

08Service Availability

We work to keep the system continuously available and take regular backups, but the Service is provided "as available," without warranting zero downtime, zero errors, or freedom from occasional planned maintenance — unless a separate written SLA exists for an Enterprise plan.

We will give reasonable advance notice for maintenance that significantly impacts usage.

09Warranty & Limitation of Liability

To the maximum extent permitted by law, we make no warranties beyond those stated in these Terms and are not liable for indirect, consequential, or incidental damages, lost profits, or lost data arising from use of, or inability to use, the Service. Our total liability for any claim arising from the Service will not exceed the fees you paid us in the 3 months preceding the event.

This limitation does not apply to damages caused by our gross negligence or willful misconduct, or where the law does not permit such limitation.

10Termination & Suspension

• You may cancel at any time by contacting our team.
• We may suspend or terminate your account for a material breach of these Terms, sustained non-payment, or use that endangers the system or other users.
• After termination, you may request an export of your data within a defined window (typically 30 days), after which data may be deleted per our retention policy.

11Governing Law

These Terms are governed by the laws of Thailand. Any dispute arising from or related to these Terms falls under the jurisdiction of the competent Thai courts.

12Changes to these Terms

We may update these Terms from time to time. For material changes, we will give advance notice by email or an in-app notice before they take effect.

13Contact

Questions about these Terms? Reach us at